Richard Snow's Analyst Perspectives

Subscriber Experience Impacts Recurring Revenue

Posted by Ventana Research on Nov 8, 2015 11:19:15 AM

The digital economy has changed the way many companies provide products. Some no longer deliver packaged products but provide them as services over a network, typically the Internet. Telecommunications providers in particular are familiar with this business model and have developed processes and systems that use innovations such as product bundles that include elements of fixed charges (such as cost of installation) and variable charges based on usage (such as the number of calls made) and means of registering customers on the network, collecting usage data, invoicing and collections. This model has been adopted increasingly by the software industry, replacing a single license fee and maintenance charges for on-premises products with software as a service in which users access products over the Internet and pay per user and/or for usage. Adoption of this model by other types of business has led them to think of customers as subscribers.

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Topics: Big Data, Customer Analytics, Customer Engagement, Customer Experience, Marketing, Operational Performance Management (OPM), Analytics, Cloud Computing, Customer Service, CRM, Customer Performance Management (CPM), Financial Performance Management (FPM), Sales Performance Management (SPM)

Teradata Advances Personalized Marketing Using Analytics

Posted by Richard Snow on Nov 27, 2010 1:16:52 PM

Most people would describe Teradata as a data warehouse and analytics vendor as my colleague has reviewed its core technology. In addition to that, through its own development and by partnering, the company has branched out into the applications market. One such application is Teradata Relationship Manager (TRM) main purpose is to personalize customer interactions, regardless of channel or type of interaction, although its target area is predominantly marketing.

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Topics: Marketing, Operational Performance Management (OPM), Business Analytics, CRM, Customer Performance Management (CPM)