Richard Snow's Analyst Perspectives

Think Outside the Box when Investing in Salesforce Chatter

Posted by Richard Snow on Nov 27, 2010 1:19:28 PM

A few weeks ago I wrote a blog discussing salesforce.com (SFDC) Chatter and the buzz the technology is making in which one of my biggest questions was how a non-SFDC customer could justify purchasing Chatter. Well I finally got to speak with someone who has paid at least partially for Chatter. I say partially because this particular customer already has several hundred licenses with SFDC (which entitle them to use Chatter for free) but has paid for several hundred other users to also have access.

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Topics: Social Media, Operational Performance Management (OPM), Social CRM, Customer Relationship Management, salesforce.com (CRM), Chief Information Officer, Collaboration, Customer Performance Management (CPM)