Richard Snow's Analyst Perspectives

Is the World Ready for One Source of Customer Data?

Posted by Richard Snow on Jan 14, 2011 5:31:49 PM

If you listen to salesforce.com (SFDC) then you’d have to believe the answer is an emphatic “Yes.”

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Topics: Call Center, CRM, Customer Information Management, Information Management (IM), Operational Performance Management (OPM), Salesforce.com, Customer Experience