If you listen to salesforce.com (SFDC) then you’d have to believe the answer is an emphatic “Yes.”
Is the World Ready for One Source of Customer Data?
Posted by
Richard Snow on Jan 14, 2011 5:31:49 PM
0 Comments Click here to read/write comments
Topics: Call Center, CRM, Customer Information Management, Information Management (IM), Operational Performance Management (OPM), Salesforce.com, Customer Experience