Richard Snow's Analyst Perspectives

Corvisa Cloud Provides Communications Management in the Cloud

Posted by Richard Snow on Sep 5, 2013 9:13:33 AM

Our benchmark research on the contact center in the cloud shows that today organizations have to support more channels of interaction with their customers in order to provide superior customer service. This places pressure on companies to find systems that provide integrated management of communications channels at affordable prices, are easily managed and accessible with the skills their employees have, and above all meet the needs of the business.

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Topics: Salesforce.com, Customer Analytics, Customer Experience, Cloud Computing, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Customer Performance Management (CPM), Corvisa Cloud