Since last summer, Portrait Software has been part of the Pitney Bowes Business Insight (PBBI) subsidiary. Since the acquisition the combined teams have been putting together a comprehensive set of products to support data quality and customer interaction management. The suite includes the Portrait Self-Service Analytics, Miner, Uplift, Uplift Optimizer, Dialogue, Interaction Optimizer and Foundation modules. The first four provide insights to understand customer interactions and the other three support acting on those insights. Recently PBBI announced updates to both Miner version 6.0 and Uplift Optimizer.
Topics: Business Analytics, Business Collaboration, Call Center, Cloud Computing, Contact Center, CRM, Customer Analytics, Customer Performance Management (CPM), Data Mining, Operational Performance Management (OPM), Predictive Analytics, Sales Performance Management (SPM), Social Media, Customer Experience